It is important to the Formation brand that our customers love each piece they purchase. We make each design in small quantities, making sure that they are sewn with quality. If you are not completely satisfied, you can return it to us for an exchange or a refund.
Because we deliver our designs in small quantities, we will not be able to remake your piece. If the item does not fit, you are welcome to make an exchange in a different size if still available. In the case your desired item is no longer available for exchange, you will be refunded the purchase price. We will process your exchange or refund within 2-5 business days after receiving the item and looking it over. We will notify you by email when the exchange or refund is processed.
All washed and worn items cannot be returned. Damaged items will not be refunded.
Please email us within 2 days of receipt of package to let us know you plan to return the item. Returns must be shipped back to us within 3 days of email confirmation and should be sent prepaid. We will gladly refund your purchase total, minus the return shipping. We do not refund original or return shipping costs. We can only refund shipping costs when the reason for return is an error on our end.
Be sure to track your return shipment. We are not responsible for missing packages.
We will do our best to make any returns or exchanges pleasant.